Downtown ambassadors
Helping Hands Around the Neighborhood
The Downtown Ambassadors are a unique service available across (most) of the neighborhood. The Ambassadors are the helping hands who keep the neighborhood clean, beautiful, and friendly.
Ambassadors are on the job 7 days per week removing trash and graffiti, reporting the crime to GRPD, planting and watering the greenery, and otherwise making sure the neighborhood is in tip-top condition.
Call (616) 250-8263 to reach the Ambassador on duty. Downtown Ambassadors are on call Monday – Saturday, 7 am -11 pm and Sundays, 9 am – 5:30 pm. Additionally, the Ambassadors have a Resident Engagement team who assist with neighbor-specific needs.
ambassador duties
Downtown Ambassador duties include but are not limited to:
- Help visitors with directions & information
- Engage & support Downtown neighbors
- Support Downtown business owners & managers
- Help connect social services to people who need them
- Report crime to the Grand Rapids Police Department
- Assist people moving around Downtown
- Monitor & report streetscape repair issues
- Remove trash & graffiti from Downtown
- Plant & water Downtown flowers & greenery
- Clear snow from parking meters, bus stops & fire hydrants
- Public restroom cleaning & maintenance
Ambassador services are made possible by the Downtown Improvement District and the Downtown Development Authority.